top of page

Automated Adjuster Assignment System

UX/UI Professional Case Study


IMT's claim department requested a new system to automatically assign claims to adjusters. 


Our claims department was using an excel spreadsheet to assign and maintain the assignments of claims to adjusters. The spreadsheet was incredibly dense and difficult to navigate and understand. It also relied on manual assignment and upkeep. 


Design mockups of a system that would allow assignors to easily manually assign and automatically assign new claims to adjusters. The system should also allow them to view all active claims and their respective adjustors. 

Tools Used



UX Researcher

UX Designer


80 working hours.

Phase 1: Empathize & Research

Phase 1: Empathize & Research
bottom of page