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Automated Adjuster Assignment System

UX/UI Professional Case Study

Overview

IMT's claim department requested a new system to automatically assign claims to adjusters. 

Problem

Our claims department was using an excel spreadsheet to assign and maintain the assignments of claims to adjusters. The spreadsheet was incredibly dense and difficult to navigate and understand. It also relied on manual assignment and upkeep. 

Solution

Design mockups of a system that would allow assignors to easily manually assign and automatically assign new claims to adjusters. The system should also allow them to view all active claims and their respective adjustors. 

Tools Used

Figma

Role

UX Researcher

UX Designer

Timeline

80 working hours.

Phase 1: Empathize & Research

Phase 1: Empathize & Research
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