Automated Adjuster Assignment System
UX/UI Professional Case Study
IMT's claim department requested a new system to automatically assign claims to adjusters.
Our claims department was using an excel spreadsheet to assign and maintain the assignments of claims to adjusters. The spreadsheet was incredibly dense and difficult to navigate and understand. It also relied on manual assignment and upkeep.
Design mockups of a system that would allow assignors to easily manually assign and automatically assign new claims to adjusters. The system should also allow them to view all active claims and their respective adjustors.
80 working hours.